AEG FUELS Contract Fuel Program: A seamless experience for operators and FBOs.
AEG Fuels has been providing fuel services to aircraft operators worldwide since 1988. We also provide a suite of additional solutions such as fuel management, international trip planning, tax recovery services,…
AEG Fuels has been providing fuel services to aircraft operators worldwide since 1988. We also provide a suite of additional solutions such as fuel management, international trip planning, tax recovery services, the Carnet Card and more. As we start the new year, we thought it would be useful to share some insights and overviews on the services we offer, and why AEG is the perfect partner for many commercial, government and business aviation operators worldwide.
This month, AEG Fuels’ Director of Sales – Business Aviation, Marc Ramthun, discusses Contract Fuel programs.
On the surface, ordering Jet Fuel appears simple; a homogenous product available across the globe powering commercial airlines and private aviation operations. Our customers are accustomed to ordering Jet Fuel through just a few clicks on a computer or phone, and everything is taken care of. This simplicity is the exact benefit contract fuel aims to achieve, regardless of where you are flying. In the aviation fuel landscape, however, you’re dealing with different requirements in every single location. The AEG offering aggregates the into-plane capabilities of supply partners around the world, with the demand from operators with the ability to serve as intermediary for those transactions providing best in class service.
“Every location has its own unique suppliers of fuel, as well as their own processes to supply and sell fuel,” says Ramthun. “At AEG, we’ve taken 3,000 Airports and 2,000 suppliers across the globe and turned them into a simple, one stop solution that does it all for our customers. Whether you are flying to Miami or Manila, AEG makes the process simple and uniform. Our job doesn’t stop after fuel is delivered either. We place a high importance on delivering timely and accurate invoices to our customers.”
In addition to the convenience of 3,000+ airports in the AEG Fuels network and 24/7 support, another key benefit is Value—which we know is of great importance to customers. “Our value is second to none in the industry. As part of AEG contract fuel, every customer has access to our network and preferred pricing,” says Ramthun. “Our supply team works tirelessly to ensure our customers receive the best value and always have fuel available. Our company is lean, tactical and technology-focused which enables us to create advantages and extend the same to our customers.”
With over 20 years of aviation experience, Ramthun draws on his own experiences with contract fuel while program managing Part 121 and Part 135 flight operations. “I can tell you firsthand how valuable AEG contract fuel is. When a pilot has a plane full of passengers on the other side of the world, it was always reassuring to call AEG, knowing they would make it happen and never say no.”
Contract Fuel Benefits for FBOs
We tend to think of contract fuel and how it benefits the end users, but it’s just as important to the FBO. It is truly a two-way street. FBOs participating in AEG contract fuel have immediate access to all of AEG’s customers, and a sales team serving the needs of operators around the globe. AEG is well known by its supply partners as a strong marketer, delivering activity to FBOs and easing administrative burdens. “It’s often difficult for a flight department to have the assurance that everything will be in order when going to a new location,” adds Ramthun. “When a customer orders through AEG, they have confidence everything will be taken care of-even if it’s their first time at that location. Our program allows FBOs to display their offering within the AEG network to reach new customers.”
Beyond Contract Fuel
Not only does AEG Fuels provide customers access to all the benefits of contract fuel, but also to the complete suite of aviation services. For example, we provide unmatched Trip Support through our Jeppesen, a Boeing company, partnership. In addition, AEG Fuels provides carbon offsets, fuel cards, a reward program for every gallon of fuel uplifted, and unmatched online tools and a mobile application to access our offering.
“We are truly an extension of our customers’ flight department, and a solutions partner.” Ramthun says. “We approach everything we do with that mindset.”