Category Archives: Services

Get to Know our Trip Support Team – 1st Edition

Services

Get to Know our Trip Support Team – 1st Edition

Nov 21, 2022
AEG-Blog-Posts_November

Get to Know our Trip Support Team – 1st Edition

AEG offers a comprehensive solution to operators for their fuel and trip needs. Our dispatchers and trip planners help to keep your aircrews moving every day, all around the world.

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AEG is not just another trip planning company

AEG offers a comprehensive solution to operators for their fuel and trip needs with a leading technology platform, and emphasis on service. Through our partnership with Jeppesen, a Boeing company, we provide a one-source solution, offering competitive pricing, personalized service, proven experience and global expertise. Jeppesen has been providing international trip planning services to global operators for nearly 40 years.

Our partnership success comes mainly from the team of experts behind each successful trip. In this blog post, we share the profile of one of our trip planners, so you can get to know them one by one on a more personal level.

Name: Randy Eay

Outline of aviation experience

  • 24 years in the aviation industry.
  • 10 years with commercial airlines, where he worked as a Ramp Agent, Cargo Load Master, Load Planner, and Aircraft Dispatcher.
  • Randy started as a Flight Planning Specialist in 2006. Cross trained and learned Ops/ITP and started doing both in 2008.

Years of ITP Experience

  • 16 years of Flight Planning experience and 14 years of ITP Experience

Licenses and certifications

  • FAA Dispatcher License

What motivates you to do well in trip planning?

  • One hundred percent is the only way I know how to do things. This is the mentality I have when it comes to always striving to provide our customers with the best products and services possible. Knowing that what we do directly affects the success of a trip motivates me to always give one hundred percent. Knowing that our clients were able to execute a safe and successful trip is validation for all the hard work. No two trips are the same and each has its own level of difficulties and complexities. The challenges that each trip presents keeps me motivated and on my toes.

What motivates you to lead the team?

  • Throughout my career, colleagues have shared their knowledge and expertise and help expand my skillset. Sharing my knowledge and providing guidance to others will not only help an individual, but also strengthen our team. This, in turn, means that our clients receive the highest level of service possible.

Any other cools stuff you’d like to share

  • I love food! I am a foodie! When I’m not working, I enjoy eating at new places, trying out new recipes, and sharing meals with loved ones and friends.

Our dispatchers and trip planners help to keep your aircrews moving every day, all around the world. For more information contact us 24/7 at
+1 281.364.7260 or flightsupport@aegfuels.com

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AEG CONNECT Network Continues to Grow

Services

AEG CONNECT Network Continues to Grow

Aug 18, 2022
AEG-Blog-Posts_August

AEG CONNECT Network Continues to Grow

AEG Fuels is pleased to announce that National Jets is now part of AEG Connect, AEG Fuels’ network of world-class FBOs. Headquartered at Fort Lauderdale-Hollywood International…

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National Jets is Newest Member of AEG’s Preferred FBO Global Network

AEG Fuels is pleased to announce that National Jets is now part of AEG Connect, AEG Fuels’ network of world-class FBOs. Headquartered at Fort Lauderdale-Hollywood International Airport (KFLL), National Jets joins a leading group of FBOs carefully selected for their world-class service, operational excellence, and competitive pricing.

“With the AEG Connect Network, our business aviation customers know they will have the highest levels of service at every AEG Connect Network FBO around the world,” said Dave Diulus, Vice President of AEG Connect. “While each location has its unique ambience and regional flavor, all network FBOs adhere to the same level of superior service. Customers will experience seamless travel experiences and enjoy exceptional facilities and amenities at each location. We’re delighted to welcome National Jets to this select group.”

Mark Binko, CEO of National Jets, “By bringing these two iconic brands together, both companies look to raise the bar on what is expected from both FBOs and fuel companies. Historically the fuel company supplied the fuel, the FBO sold it and that was the extent of the relationship. This partnership leverages the strengths of both companies and provides the entrepreneurial spirit that drives both management teams. Together we will raise expectations within the industry when it comes to what the FBO/Supplier relationship looks like. We are proud to be a founding member of the AEG Connect network.”

The AEG Connect Network benefits FBOs as well as customers. Member FBOs are provided a suite of tools and services that enhance their ability to compete in their own marketplace and help grow their business. These include added visibility on all AEG online ordering platforms and the ability to reward their customers with AEG’s fuel loyalty program. In addition, member FBOs gain increased market exposure through inclusion in AEG’s marketing strategy, including participation at major industry events.

Network members are recognized by AEG with preferred status earned by continued excellence in service and quality standards. Each member FBO is individually committed to delivering consistently superior services across the entire network. All members undergo a periodical audit and review to ensure compliance with established levels of service and deliver on AEG’s commitment that every location meets AEG Connect standards for exceptional service.

“Since our founding, AEG Fuels has established a network of strategic relationships offering our customers cost-effective and reliable fuel supply worldwide,” said Dave Diulus. “With AEG Connect, our customers know when at a network FBO they will receive superior service and excellence every time.”

The AEG FUELS Sustainable Aviation Fuel (SAF) Platform

Services

The AEG FUELS Sustainable Aviation Fuel (SAF) Platform

Jul 11, 2022
AEG-Blog-Posts_July

The AEG FUELS Sustainable Aviation Fuel (SAF) Platform

At every trade show, conference, customer meeting, and catchup, the AEG team is asked about Sustainable Fuel (SAF). What is it? Where is it available? How much will it cost? Do we really need to buy SAF?

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The AEG FUELS Sustainable Aviation Fuel (SAF) Platform

At every trade show, conference, customer meeting, and catchup, the AEG team is asked about Sustainable Fuel (SAF).  What is it?  Where is it available?  How much will it cost?  Do we really need to buy SAF?

In short:  It’s a drop-in replacement fuel, more places than you realize, not as much as you think, and absolutely yes.

At AEG, we are enthusiastically supporting the IATA and ICAO commitments to achieve carbon-neutral growth in aviation from 2020 onwards and achieve net-zero carbon emissions by 2050. Nearly 3% of the world’s CO2 Emissions occur as a direct result of air travel and of that 3%, over half of aviation carbon emissions are represented by just 1% of the world’s population.

As we look to the future of aviation, we take the view that the most critical component in aviation’s pathway to carbon neutrality is the increased production and adoption of SAF and we’re proud to bring to market the Sustainable Aviation Fuel (SAF) Platform.

Making SAF the Simple Choice

This year we released a product offering that we believe takes a big step forward in making it as simple as possible for customers to start their journey flying on SAF.

The AEG Fuels’ SAF Platform is a web and mobile portal that provides any operator a channel to begin easily and rapidly integrating SAF into their regular fuel programs and expedite their efforts to achieve net-zero carbon emissions.  With the click of a button, customers can understand where SAF is available, order the product, and have visibility to their total GHG Reduction from purchasing the product in lieu of conventional jet fuel.

The distribution of SAF needs to fit into our industry’s regular processes and procurement channels:

  • Term supply contracts
  • On demand through AEG’s 24/7 dispatch
  • Instantaneous refueling authorizations via AEG’s web-based Fuel Management platform
  • AEG’s Mobile App

AEG is here to make it as easy as possible to join the industry in achieving carbon-neutrality.

Alongside the ability to search by airport for physical SAF supply, we’re thrilled to have customers start participating in our Book & Claim program, allowing operators to purchase SAF from AEG as a replacement product for conventional jet fuel and match that supply with a local end-user while still receiving the environmental, social, and governance (ESG) benefits.

“One of the key roles AEG will play in supporting aviation’s net-zero goal is leveraging our global footprint, agility, and technology capabilities to serve as the bridge for gaps in SAF supply, demand, location, and price” said Stephen J. Leonard, Vice President of Global Supply for AEG Fuels.  “We’re inviting customers to login now and we’re excited to join each on their individual journeys to environmental integrity.”

To learn more about our program visit or contact us at sustainable@aegfuels.com.

 

AEG Carnet Card: Worldwide Fuel Savings

Services

AEG Carnet Card: Worldwide Fuel Savings

Jun 10, 2022
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AEG Carnet Card: Worldwide Fuel Savings

Globally recognized by AEG’s FBOs and fueling partners at over 3,000 airports, the AEG Carnet Card is our solution to deliver instantaneous fuel and ground services with no preauthorization necessary.

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AEG Carnet Card: Worldwide Fuel Savings

Globally recognized by AEG’s FBOs and fueling partners at over 3,000 airports, the AEG Carnet Card is our solution to deliver instantaneous fuel and ground services with no preauthorization necessary. The AEG card program allows customers to move freely and conveniently across the globe, authorizing delivery by simply presenting the card, and there is no fee to the merchant accepting the card which translates into the most competitively priced offering to operators.

“The AEG Carnet Card currently has over 8,000 cards that are issued and utilized by our business aviation and military clients worldwide,” states Warren Boin, Director of Card Services. The card is embossed with the name of the client, along with a 16-digit card number, expiration date, and tail number. The magnetic stripe on the back of the card is encoded with the same data, allowing it to be swiped on industry electronic POS systems.

Today the card is accepted electronically at all Atlantic Aviation locations as well as FBOs that utilize the X-1 FBO software. For all other locations throughout the world, the card is accepted and processed manually until these locations become integrated with our electronic processing gateway.

By carrying and using the card there is no need to obtain a fuel release prior to your arrival. Simply present the card to purchase fuel and other services provided in conjunction with the fuel. Of course, you can still request fuel releases as a backup when time allows or until you become more comfortable with utilizing the card. The card is also available virtually in the AEG App and provides an alternative to carrying the physical card. You can download the AEG App for either the Android or iOS operating systems from the Google and Apple App Stores.

If for any reason there is a problem with acceptance at the point of sale, there is a number on the back of the card and staff will be happy to assist. If you need any more information on the AEG card or any of our other programs, you can find it on our website at www.aegfuels.com.

Sign-up for the card and enjoy exclusive discount jet fuel pricing, convenience, value, and unparalleled fuel management services. Call +1 (305) 913-5254 or email carnetcard@aegfuels.com to sign up today.

 

FBO Bulk Fuel Distribution

Services

FBO Bulk Fuel Distribution

Apr 10, 2022
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FBO Bulk Fuel Distribution

This year AEG will distribute more than a billion gallons of fuel at over 3,000 airports, fuel terminals, marine ports, and storage facilities around the world. In 2021, we were pleased to expand our offerings to include bulk…

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FBO Bulk Fuel Distribution

This year AEG will distribute more than a billion gallons of fuel at over 3,000 airports, fuel terminals, marine ports, and storage facilities around the world. In 2021, we were pleased to expand our offerings to include bulk branding opportunities for FBOs. Iris Laria, Director of FBO Sales, shares an overview of AEG’s Fuel Programs for Fixed Base Operators (FBO)s.

AEG Fuels provides customized fuel distribution programs for supply and branding to fit the individual needs of each market, and specific FBO.  Our package of services includes flexible truck and equipment lease opportunities, fuel quality control, line service and customer service training, intuitive state-of-the art FBO software and point of sale services, uniform partnerships, fuel farm collaboration and much more.  We are committed to on time delivery and competitive rates, but our partnership goes far beyond that. We are truly dedicated to each customer, providing tailored services and exceptional customer care.

When you partner with AEG, you have peace of mind, knowing you have a dedicated sales representative just a phone call away. No question or concern is too small or too big. We are here 24/7 as an extension of your team, providing support for whatever you need.

Partnering with us offers you preferred access to a portfolio of commercial, military and general aviation clients to help you grow your business and build new revenue streams.  Your success is our success. Our vision for partnership is one where our customers are introduced to new opportunities to expand their FBO sales. AEG is all about connections: we connect our FBOs and our customers allowing new relationships and opportunities to develop. Utilizing our global network and experience, we’ll help you develop an integrated marketing plan based on data-driven sales information and other business development tools to achieve success.

We look forward to discussing our suite of services and creating a plan specifically tailored to meet the needs of your FBO.

 

AEG Rewards

Services

AEG Rewards

Mar 10, 2022
AEG-Blog-Posts_Marzo

AEG Rewards

Last year, AEG Fuels launched AEG Rewards, a loyalty program where customers earn reward points for every gallon of fuel and any AEG flight support service purchased. The points can be redeemed for gift…

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AEG Rewards

Last year, AEG Fuels launched AEG Rewards, a loyalty program where customers earn reward points for every gallon of fuel and any AEG flight support service purchased. The points can be redeemed for gift cards, invoice credits or charitable contributions. Signing up is easy! Just go to aegrewards.com to enroll.

Once enrolled your company will immediately begin to earn points on fuel purchased on their AEG account and for every dollar spent on trip support services. The points are automatically credited to your account with each invoice.

To redeem your points simply login to your rewards account to review your points balance and choose your redemption option.  Points can be redeemed for gift cards in increments of $50, which will be sent to you within a few days. You can also redeem your points for an account credit, which will be applied to your open invoice balance. One of our staff will contact you to determine how to apply your credit. Finally, your points can be used as a charitable contribution to donate to the Corporate Angel Network, St Jude’s Research Hospital or UNICEF. You will receive a certificate verifying the donation made on behalf of your company.

“The program has been very well-received,” says Warren Boin, Director of Card Services. “Since rolling out the program in March 2021, over 40% of our largest corporate customers have enrolled and right now, for a limited time, we are awarding all new AEG Rewards enrollees with a 1,000-point bonus for signing up. So, if you’re not an AEG Rewards member yet, now is a great time to sign up!”

Of the millions of reward points redeemed, the majority have been for invoice credits. This is popular with customers as many see this as a way to earn additional discounts on fuel purchases. The next most requested reward is gift cards, followed by charitable contributions.

“As a customer-focused organization, AEG Fuels is very appreciative of our customers’ loyalty and we’re pleased to offer them the ability to earn and redeem reward points,” adds Boin.

AEG and our partner FBOs also run special promotions throughout the year.  These promotions often provide the opportunity to earn double points during the promotional period. Keep an eye out for these special announcements, which often coincide with major sports and entertainment events.

 

AEG FUELS Contract Fuel Program: A seamless experience for operators and FBOs.

Services

AEG FUELS Contract Fuel Program: A seamless experience for operators and FBOs.

Jan 31, 2022
AEG-Blog-Posts_05

Contract Fuel

AEG Fuels has been providing fuel services to aircraft operators worldwide since 1988. We also provide a suite of additional solutions such as fuel management, international trip planning, tax recovery services,…

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Contract Fuel

AEG Fuels has been providing fuel services to aircraft operators worldwide since 1988. We also provide a suite of additional solutions such as fuel management, international trip planning, tax recovery services, the Carnet Card and more. As we start the new year, we thought it would be useful to share some insights and overviews on the services we offer, and why AEG is the perfect partner for many commercial, government and business aviation operators worldwide.

This month, AEG Fuels’ Director of Sales – Business Aviation, Marc Ramthun, discusses Contract Fuel programs.

On the surface, ordering Jet Fuel appears simple; a homogenous product available across the globe powering commercial airlines and private aviation operations. Our customers are accustomed to ordering Jet Fuel through just a few clicks on a computer or phone, and everything is taken care of. This simplicity is the exact benefit contract fuel aims to achieve, regardless of where you are flying. In the aviation fuel landscape, however, you’re dealing with different requirements in every single location. The AEG offering aggregates the into-plane capabilities of supply partners around the world, with the demand from operators with the ability to serve as intermediary for those transactions providing best in class service.

“Every location has its own unique suppliers of fuel, as well as their own processes to supply and sell fuel,” says Ramthun. “At AEG, we’ve taken 3,000 Airports and 2,000 suppliers across the globe and turned them into a simple, one stop solution that does it all for our customers. Whether you are flying to Miami or Manila, AEG makes the process simple and uniform. Our job doesn’t stop after fuel is delivered either. We place a high importance on delivering timely and accurate invoices to our customers.”

In addition to the convenience of 3,000+ airports in the AEG Fuels network and 24/7 support, another key benefit is Value—which we know is of great importance to customers. “Our value is second to none in the industry. As part of AEG contract fuel, every customer has access to our network and preferred pricing,” says Ramthun. “Our supply team works tirelessly to ensure our customers receive the best value and always have fuel available. Our company is lean, tactical and technology-focused which enables us to create advantages and extend the same to our customers.”

With over 20 years of aviation experience, Ramthun draws on his own experiences with contract fuel while program managing Part 121 and Part 135 flight operations. “I can tell you firsthand how valuable AEG contract fuel is. When a pilot has a plane full of passengers on the other side of the world, it was always reassuring to call AEG, knowing they would make it happen and never say no.”

Contract Fuel Benefits for FBOs

We tend to think of contract fuel and how it benefits the end users, but it’s just as important to the FBO. It is truly a two-way street. FBOs participating in AEG contract fuel have immediate access to all of AEG’s customers, and a sales team serving the needs of operators around the globe. AEG is well known by its supply partners as a strong marketer, delivering activity to FBOs and easing administrative burdens. “It’s often difficult for a flight department to have the assurance that everything will be in order when going to a new location,” adds Ramthun. “When a customer orders through AEG, they have confidence everything will be taken care of-even if it’s their first time at that location. Our program allows FBOs to display their offering within the AEG network to reach new customers.”

Beyond Contract Fuel

Not only does AEG Fuels provide customers access to all the benefits of contract fuel, but also to the complete suite of aviation services. For example, we provide unmatched Trip Support through our Jeppesen, a Boeing company, partnership. In addition, AEG Fuels provides carbon offsets, fuel cards, a reward program for every gallon of fuel uplifted, and unmatched online tools and a mobile application to access our offering.

“We are truly an extension of our customers’ flight department, and a solutions partner.” Ramthun says. “We approach everything we do with that mindset.”